Frequently Asked Questions

From time to time we may be required to split your order. As a result, you may receive separate parcels. This will be specified on your online account or dispatch emails. If your order has been sent in different parcels, then each packing slip will tell you the items you can expect to find inside. Please check the packing slip from each parcel to make sure you're not missing anything. If you believe an item is missing, please contact our Customer Service team via SMS on 0431 115 007 with the order number and the missing item details. We will resolve the issue for you as quickly as we can.

Unfortunately, due to system constraints, we are unable to make any changes to your online order once it has been placed. This includes updating the address, applying a reward or promotion, cancelling the order or changing the delivery service. In the event the incorrect delivery address has been provided, please contact our Customer Service team promptly and they will attempt to redirect your delivery once your order has been dispatched. Please note, redirections are not guaranteed and your order may be delivered to the original address provided. Zarii is unable to refund or replace orders for unsuccessful redirections.

For all our online products, garment care is listed under the item description on each product page. All garments are also fitted with care labels to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces and delicate fabrics, we recommend the use of a specialty dry cleaner.

Please visit our size guide shown on each product page to find information on our sizes. You can also visit your nearest store and our team will be happy to assist you.

For all our online products, garment care is listed under the item description on each product page. All garments are also fitted with care labels to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces and delicate fabrics, we recommend the use of a specialty dry cleaner.

Media & Corporate Sale Enquiries For all media, press and corporate sales enquiries, please call +61481046531

Zarii is very excited to extend our size offering, and now offer sizes from 4-20. Not all our boutiques receive the full range of sizes or styles in our collections, however we do invite you to shop them online.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have placed an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. There will not be any additional shipping charges applied to split orders.

Once your order has been dispatched, you will be emailed your dispatch confirmation which will contain your tracking number. Your tracking number may not be active via the courier’s website for up to 48 hours while it’s awaiting collection from the dispatch location. If your tracking information hasn’t updated after 3 business days, please contact our Customer Service team so that we can investigate your delivery further.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.