Question 1

How do I find garment care information?

Accepted Answer

For all our online products, garment care is listed under the item  description on each product page. All garments are also fitted with care  labels to ensure they keep their original quality. For garments that  specify dry clean only, including embellished pieces and delicate  fabrics, we recommend the use of a specialty dry cleaner.

Question 2

What if the item is missing?

Accepted Answer

From  time to time we may be required to split your order. As a result, you  may receive separate parcels. This will be specified on your online  account or dispatch emails.

If your order has been sent  in different parcels, then each packing slip will tell you the items  you can expect to find inside. Please check the packing slip from each  parcel to make sure you're not missing anything.

If you  believe an item is missing, please contact our Customer Service team  via SMS on 0431 115 007 with the order number and the missing item details.  We will resolve the issue for you as quickly as we can.

Question 3

Can I change or update my order?

Accepted Answer

Unfortunately,  due to system constraints, we are unable to make any changes to your  online order once it has been placed. This includes updating the  address, applying a reward or promotion, cancelling the order or  changing the delivery service.

In the event the  incorrect delivery address has been provided, please contact our  Customer Service team promptly and they will attempt to redirect your  delivery once your order has been dispatched.

Please  note, redirections are not guaranteed and your order may be delivered to  the original address provided. Zarii is unable to refund or  replace orders for unsuccessful redirections.

Frequently Asked Questions

Frequently asked questions

How do I find garment care information?

What if the item is missing?

Can I change or update my order?

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