Frequently Asked Questions

For all our online products, garment care is listed under the item description on each product page. All garments are also fitted with care labels to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces and delicate fabrics, we recommend the use of a specialty dry cleaner.

From time to time we may be required to split your order. As a result, you may receive separate parcels. This will be specified on your online account or dispatch emails. If your order has been sent in different parcels, then each packing slip will tell you the items you can expect to find inside. Please check the packing slip from each parcel to make sure you're not missing anything. If you believe an item is missing, please contact our Customer Service team via SMS on 0431 115 007 with the order number and the missing item details. We will resolve the issue for you as quickly as we can.

Unfortunately, due to system constraints, we are unable to make any changes to your online order once it has been placed. This includes updating the address, applying a reward or promotion, cancelling the order or changing the delivery service. In the event the incorrect delivery address has been provided, please contact our Customer Service team promptly and they will attempt to redirect your delivery once your order has been dispatched. Please note, redirections are not guaranteed and your order may be delivered to the original address provided. Zarii is unable to refund or replace orders for unsuccessful redirections.